Autofill area keeps on asking me for password even though 1password is unlocked

hershyg
hershyg
Community Member
in 1Password in the Browser

1Password Version: Not Provided
Extension Version: 1.14.3
OS Version: Chrome Version 72.0.3626.96
Sync Type: 1Password

Comments

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    Hi @hershyg,

    I haven't been able to reproduce yet so I wonder if you can help me with a couple of questions.

    1. If you click the inline icon, the one with the lock, do you see the already unlocked interface where it lists your items or do you see the little unlock prompt?
    2. If you click the toolbar button, do you see the lock screen or the normal menu when 1Password X is unlocked?
    3. Was 1Password unlocked when you first loaded the page or did you visit the page and then unlocked?
    4. Does the inline icon still show as locked if you reload the page?

    I'm hoping maybe the answers reveal something that may allow us to reproduce and learn why it is doing that.

  • hershyg
    hershyg
    Community Member

    My bad lol, I had the beta and regular extension installed together.

    all works fine now

  • ag_sebastian
    ag_sebastian
    1Password Alumni

    Ha, that happened to me a couple of times as well. :) Thanks for letting us know, @hershyg.

This discussion has been closed.