change subscription from family to individual

bluv

Hi - I subscribed to Family subscription through iTunes. I would like to change to individual plan. I saw that I need to cancel my iTunes subscription which I have set up to end on 2/25/19. Now what do I need to do so that once it ends I can convert to individual without losing all my data? Thank you

---

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:change subscription from family to individual

Ben

Hi @bluv

Please reach out to our team at sales@1password.com from the email address associated with your membership. We'll be happy to help, but this kind of requests has to come through a verified email. When you email in you'll get a support ID from BitBot. Please post that here.

Thanks!

Ben

bluv

My support ID is #GBC-42439-318. Thank you

Ben

Thanks @bluv. It appears Lauren has replied to you via email with the next steps. If you need further assistance with this please reply to her via email.

Thanks!

Ben