My password data didn't migrate from my mac account to my iphone

gman500
gman500
Community Member
in iOS

I set up my account today on my mac. I downloaded the app on my iphone. I scanned the barcode and the account was migrated from my mac. But none of my password data migrated. What went wrong?

1Password Version: 7.2.4
Extension Version: Not Provided
OS Version: os 10.13.6
Sync Type: icloud
Referrer: forum-search:passwords didn't migrate from mac to iphone

Comments

  • ag_kevin
    ag_kevin

    Hi @gman500,

    It appears you may have created a second account, and ended up scanning the wrong one. I recommend emailing us at support@1password.com and include the link to this discussion in the message, so we can discuss more details about the account. For subject put "Two accounts, attn: Kevin". When you've sent the email, post the ticket number back here and I'll look it up and reply as soon as possible.

    Cheers,
    Kevin

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