account frozen and cannot get rid of it. 2 accounts are listed but I am only subscribed to one.

tomenoch
tomenoch
Community Member
in iOS

account is frozen on iPad. 2 accounts are listed. cannot sign out of frozen account. Had account purchased through Apple app store before subscribing. It doesn't have any logins listed for the subscribed account.

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Referrer: forum-search:account frozen and cannot get rid of it. 2 accounts are listed but I am only subscribed to one.

Comments

  • Ben
    Ben
    edited February 2019

    Hi @tomenoch

    To get a better idea of what is going on 'under the hood' here I'd like to ask you to create a diagnostics report from your iPad:

    Sending Diagnostics Reports (iOS)

    Attach the diagnostics to an email message addressed to support+forum@agilebits.com.

    With your email please include:

    • A link to this thread: https://discussions.agilebits.com/discussion/101418/account-frozen-and-cannot-get-rid-of-it-2-accounts-are-listed-but-i-am-only-subscribed-to-one
    • Your forum username: tomenoch

    That way I can "connect the dots" when I see your diagnostics in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here so I can track down the diagnostics and ensure that this issue is dealt with quickly. :)

    Once I see the diagnostics I'll be able to better assist you. Thanks very much!

    Ben

    ref: HEK-42642-953

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