can't open 1Password on new Mac

canswiss
canswiss
Community Member
in Mac

I today switched to a new iMac and have transferred my data. When I try to open 1password I am asked for a secret code. I have been using the stand alone Version 6.8.9 (689001) and therefore do not have a secret code. Any suggestions as to what I should do?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • Lars
    Lars
    1Password Alumni

    @canswiss - I'm sorry for the trouble. My guess is that while you may have been using 1Password 6 for Mac on your older iMac, you might have downloaded 1Password 7 for Mac from the Mac App Store on the new iMac? Is that possible?

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