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Paid for subscription but still locked out?

Rishidpatel
Rishidpatel
Community Member
in Memberships

Hi, I purchased the annual sub which is showing up on the play store as paid for, however I'm still locked out of my 1password account as its showing as frozen as my sub has expired?

Comments

  • Ben
    Ben

    Hi @Rishidpatel

    I'm sorry to hear about the difficulty here and for the delay in responding to this inquiry for you. Please email the details to support+billing@1password.com and we'll be happy to get this sorted out for you. When you email in you'll get an automated reply from BitBot with a support ID. Please post that ID here.

    Thanks!

    Ben

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