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Family subscription Web but Individual subscription Android (same account)

brianrez
brianrez
Community Member
in Memberships

Hi,
I purchased a Family Subscription vía Web. So, when I log in in the 1password web page, I see that my account is a Family account. But, I am logged in with the same account in my android App, and it shows as an Individual account.
Please help.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:family subscription web individual subscription phone

Comments

  • Ben
    Ben
    edited February 2019

    Hi @brianrez

    Could you please confirm you're using the same Secret Key in both places? It really sounds as though you somehow ended up with multiple memberships.

    Ben

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