Switching back to an individual account
Hi -
I am due to renew and want to switch from family back to an individual account, but as I started with an individual a/c it fails with an account exists error.
Unfortunately, having migrated the old a/c over, I don’t have my secret key, so can’t access the old account to delete/reactivate etc….
What can I do?
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Comments
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Hi @Grubhinho
You can delete the old individual account even without the Secret Key by following the instructions in this guide:
FAQ: I'm locked out of my account (membership) / need to start over — 1Password Forum
Please be very careful to select the individual account, and not what is currently a 1Password Families membership, for deletion.
Ben
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Hi Ben
Thank you and I will try and concentrate 8-)0 -
Better safe than sorry! :) :+1:
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Thank you guys. Worked like a charm.
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You're welcome. :) If we can be of further assistance, please don't hesitate to contact us.
Ben
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