Enhancement Request: Additional information AutoFill

Abhijit
Abhijit
Community Member
edited February 2019 in Lounge

When one posts a question on our forums we need the additional information like 1Password Version, Extension version, OS and Sync Type. Why we do not automate this process, finding these details and filling automatically instead of asking user to do this job? I do not think this is impossible for us or too costly.

Thoughts?

Thanks,
Abhijit


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • Abhijit
    Abhijit
    Community Member

    Also note that if I am posting three questions in a day I am asked to fill it for three time the same information. Can't we pick it up from user profile?

    Thanks,
    Abhijit

  • Ben
    Ben
    edited February 2019

    Hi @Abhijit

    Can't we pick it up from user profile?

    As far as I'm aware the forum software we're using doesn't have that capability. Also I'd worry about that information quickly becoming stale, and folks not updating it.

    When one posts a question on our forums we need the additional information like 1Password Version, Extension version, OS and Sync Type. Why we do not automate this process, finding these details and filling automatically instead of asking user to do this job? I do not think this is impossible for us or too costly.

    That's an interesting idea. It would require the 1Password browser extension, so it wouldn't work (at least not automatically) on mobile platforms, but may be something we can look into for the desktop platforms.

    Thanks. :)

    Ben

  • Abhijit
    Abhijit
    Community Member

    Appreciate that you think this is an interesting idea. Do review this. Empathy towards our customers is most important. And so helping them brings happiness.

    Thanks Ben!

    Abhijit

  • :+1: :)

    Ben

This discussion has been closed.