Since early February, chrome extensions has been unable to invoke the 1Password app
1Password extension is
It is no longer working properly. I have tried the following methods
1. Restart the extension and app
2. Reinstall the extension and app
3. Reinstall chrome, extensions, and apps
Currently, macos is the latest version, chrome is the latest version, and 1password app is the latest version.
Macos: 10.14.3
Chrome: 72.0.3626.109
1password app: Version 7.2.5 (70205002)
1Password extension：4.7.3.90
The screenshot of the problem is below
1Password extension (desktop app required)
1Password Version: 7.2.5
Extension Version: 4.7.3.90
OS Version: OS X 10.14.3
Sync Type: iCloud
Comments
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Hi @bbtdebb,
With issues like this the speediest way to resolving it is for us to review a diagnostic report. Can you create one for me please and send it in. This link will guide you through the steps and has sections for the various supported versions of 1Password.
How to send a 1Password diagnostics report
Please do not post your Diagnostics Report in the forums
The email address you will want to use is support+extension@1password.com.
Once you've sent the report you should received an automated response from us with a ticket ID. If you can post that ticket ID here it will help us locate your diagnostic report and we'll see what it reveals.
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For your reference, your support ID is [#BHD-18477-269]. Please include this ID in the subject of any followup emails so we can keep things organized.
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@littlebobbytables Is there a solution?
support ID is [#BHD-18477-269]0 -
Thanks. We'll reply via email in case we need to exchange any other information.
ref: BHD-18477-269
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@brenty
Thank you for support.I try it
But it didn't workI found an installation package with version 70.0.3538.77. After installing and replacing the current version 72.0.3626.109, the extension can be used normally.
I think the latest version(72.0.3626.109) of chrome is incompatible with extensions
In addition. In the latest version (72.0.3626.109) of chrome, I found some error messages.
You can find it in the console in the extended developer tools.on (70.0.3538.77.)
it is like this
on (72.0.3626.109)
it is like this
[#BHD-18477-269]
ref: BHD-18477-2690 -
@bbtdebb: Hmm. Chrome 72 definitely works here, and I'm not seeing other reports of trouble. Can you try installing a fresh copy of Chrome 72? It may be that your original copy was damaged, which will invalidate the code signature, which will result in 1Password refusing to connect to it, as an unverified application.
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@brenty Thank you for support.
I try to download the latest version of chrome from https://www.google.com/intl/zh-CN_ALL/chrome/. I got a download address: https://dl.google.com/chrome/mac/stable/GGRO/googlechrome.dmg
But it still doesn't work.
On the extension comments page, there were also comments that said it was unusable.
https://chrome.google.com/webstore/detail/1password-extension-deskt/aomjjhallfgjeglblehebfpbcfeobpgk
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I rolled back the chrome version one by one, and when I rolled back to 71.0.3578.98, 1Password worked
But I don't think it's reasonable for me to keep using the old version of chrome for a long time.
Please check the cause of the problem.
Related chrome download address:GoogleChrome-72.0.3626.119.dmg
https://www.google.com/dl/release2/chrome/AM6gGWX7Yykg_72.0.3626.119/GoogleChrome-72.0.3626.119.dmgGoogleChrome-72.0.3626.109.dmg
https://dl.google.com/release2/chrome/GwaZi-UzLCo_72.0.3626.109/GoogleChrome-72.0.3626.109.dmgGoogleChrome-72.0.3626.96.dmg
https://dl.google.com/release2/chrome/AKebsR4i_sQ7_72.0.3626.96/GoogleChrome-72.0.3626.96.dmgGoogleChrome-72.0.3626.81.dmg
https://www.google.com/dl/release2/chrome/ANDcT3GBQJm__72.0.3626.81/GoogleChrome-72.0.3626.81.dmgGoogleChrome-71.0.3578.98.dmg
https://www.google.com/dl/release2/chrome/Z8hMF3OE5kw_71.0.3578.98/GoogleChrome-71.0.3578.98.dmg0 -
As we may need to request a further diagnostic report let's converse via email.
ref: BHD-18477-269
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Hi @Rednorb,
The same outward facing symptom, no filling, has a wide range of causes. While it is possible whatever issue bbtdebb is experiencing is the same one you are it is quite possible their issue is unrelated to yours. That is why my response is almost always to ask for a diagnostic report - so we can learn what the cause for that individual is. Please see my previous post on how to create one and let us know the ticket ID.
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it is still not work in 72.0.3626.121(macosx)
But it works fine in Windows 100
