I can log into 1pasword.com, but the app says I have the wrong password??

DouglessM
DouglessM
Community Member
in Mac

I've checked to make sure the account secret-key is the same between the 1password.com and the vault on my local app. It's the same.
I would expect to be able to use the same master password. But when I enter it, it says wrong password.

  • I've deleted the 1password app from my mac and reinstalled. didn't fix it.
  • I've gone into the app to try and delete the vault and then reload it..but since I couldn't give it the right password, it wouldn't let me. Again, didn't fix it.

Any ideas of what I can do to get the mac-app to accept the password for the vault that the 1password.com will accept (for the same vault)

help!

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @DouglessM!

    Can you please clarify where exactly your password is not accepted? Is it on 1Password.com or in the app? This will help me understand your issue better.

    Thank you!

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