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Fingerprint login disabled

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This discussion was created from comments split from: Cant login to my.1password.com.

Comments

  • AKesterson
    AKesterson
    Community Member

    Rather than using my fingerprint, I tried to type in a password to see if it was correct (so that I could give it to my husband), which it was not and now it as locked me out — after only one try — and will not let me use my fingerprint. How can I get in?

  • ag_ana
    ag_ana
    1Password Alumni
    edited March 2019

    Hi @AKesterson! Welcome to the forum!

    I have turned your original comment into its own discussion for your own convenience. :)

    What device is this happening with please? More specifically, can you please let me know:

    • What OS you are using
    • What 1Password version you are using
    • What browser you are using, if applicable

    Also, do you maybe have another device that you use 1Password on, and where you are still able to login?

This discussion has been closed.