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Account conversion failing

Gerade
Gerade
Community Member
edited March 2019 in Memberships

Hi, I am unable to convert to an Individual account. It says an individual account with this email address already exists.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • AGAlumB
    AGAlumB
    1Password Alumni

    @Gerade: That's correct. If you already have created an individual account, you'll need to delete that first before creating another. If you need help with that, be sure to email us at sales@1password.com with the details, from the account's registered email address, so we can assist you. :)

  • Gerade
    Gerade
    Community Member

    @brenty

    I successfully got my old individual account deleted.

    Thank you.

  • AGAlumB
    AGAlumB
    1Password Alumni

    Excellent! Thanks for the update. It sounds like you should be all set, but don't hesitate to reach out if we can be of further assistance. We're always here to help! :)

This discussion has been closed.