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Account conversion failing
Gerade
Community Member
Hi, I am unable to convert to an Individual account. It says an individual account with this email address already exists.
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Comments
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@Gerade: That's correct. If you already have created an individual account, you'll need to delete that first before creating another. If you need help with that, be sure to email us at sales@1password.com with the details, from the account's registered email address, so we can assist you. :)
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Excellent! Thanks for the update. It sounds like you should be all set, but don't hesitate to reach out if we can be of further assistance. We're always here to help! :)
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