Blank page when using 1Password X in Firefox
When I click on the icon in the corner of the browser I get just a blank page.
1Password Version: Not Provided
Extension Version: 1.14.2
OS Version: Windows 10
Sync Type: Not Provided
Comments
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Me too I am experiencing the same problem. Whenever I click on the icon I get redirected to:
moz-extension://xxxxxxxxxxx/app/app.html#/page/welcome
As side note the console show the following error:
TypeError: $Y is null, can't access property "getAllAccounts" of it[Learn More]
I am using:
- Firefox Quantum 63.0 (64-bit)
- Ubuntu 18.10
- 1Password version from 11 March, 2019
- Logged in at 1password.eu
Thanks!
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You aren't in a private window are you?
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Hi @enriqueaf!
I'd like to echo @Tomatoshadow2 here; 1Password X won't be able to work in a Private window, or if the history setting is set to
Never remember history
.If this is not the case, I'd like to ask you to:
1. Sign out and sign back into your account on 1Password.com.
2. Reinstall the add-on.0 -
Hi @Tomatoshadow2 and @ag_sebastian ,
It was working until last update, actually, two days ago. I am not working on Private window and history setting is
Remenber history
.About reinstalling and sing-in and out, I try already that a few times :D more than two for sure, before starting the thread and now other time, but still it fails.
Any other tip? :D
Thanks!
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Looking a little deeper, I can see that looks like some kind of problem with accesing
indexedDB
unknownError: The operation failed for reasons unrelated to the database itself and not covered by any other error code.
and the debugger, looks like an empty DB, but I have no idea. First time with a firefox plugin.
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Ok :D Finally I was able to solve it with this https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings . Was a problem on my side, looks like the DB was corrupted, although in debug mode showed as empty.
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Ahh yep. That would do it. Glad you were able to figure it out! Thank you for sharing, in case others encounter a similar issue. :)
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