Lost Access to 2FA- Email support is taking forever

jrmann1999
jrmann1999
Community Member
in Families

I'm posting here to hopefully get more timely service, my Android phone (Essential PH-1) corrupted itself and had to get reset to factory, unfortunatly I had JUST enabled 2FA and had no backup authenticator app setup. I'm trying to get 2FA removed from my account, but email support is asking a series of questions that I cannot answer (related to invoicing).

I get 1Password via EERO Plus subscription, so I cannot provide any invoicing/billing information as I don't have any.

WMZ-12115-23 is my current ticket number.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Android
Sync Type: Not Provided

Comments

  • Ben
    Ben

    Hi @jrmann1999

    My apologies but the only way forward is going to be to reply via email. We're unable to address account specific issues, or any issue that requires sharing personal details, via this public forum. If you reply to the email with the specifics our security team will review your responses and if they're satisfied with the answers they'll be able to assist further.

    Thanks.

    Ben

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