OK, so I accidentally deleted my 1Password app from my iPhone device!

asorbyadams
asorbyadams
Community Member

I have been using the app for ~3 years, and since deleting I now can't access my old vault! When I set the account up I didn't link to an email address etc, only created the vault.

Is there any way I can get my data back? I have deleted and reinstalled the app, but it is only giving me the option to create a new vault. Please help!


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:. I have been using the app for

Comments

  • Hi @asorbyadams

    Deleting the app from iOS deletes the app's contents as well. If you have a 1Password subscription membership you can restore your data by signing into your account. It sounds like that may not have been the case, though. When using 1Password "standalone" (without a membership) you're responsible for making backups and configuring syncing with a 3rd party service (iCloud or Dropbox). Did you make any backups from within 1Password? If so you can read about how to restore those here:

    https://support.1password.com/backups/#you-can-also-create-and-restore-backups-of-standalone-vaults

    If you did not, but had set up syncing, you can learn more about that here;

    https://support.1password.com/sync-options/

    You may need to scroll down on the welcome screen in order to see all available options. Going forward I would highly recommend considering a membership to help avoid situations like this. Membership makes it easy to add or replace a device. Accessing your data is as easy as signing into your account and it is automatically backed up off-site.

    I hope that helps!

    Ben

This discussion has been closed.