my iphone app suddenly uses a different and wrong email address for the login process on the phone.

Yogisi
Yogisi
Community Member
in iOS

how can I change this preset email on the app? I tried to delete the app and reinstall it again, but the same thing happens again? This is not the correct email I usually login with to 1 password.

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Sync Type: icloud
Referrer: forum-search:my iphone app suddenly uses a different and wrong email address for the login process on the phone.

Comments

  • Ben
    Ben

    Hi @Yogisi

    Which login process are you referring to? Are you trying to log in to a 1Password membership account within the 1Password app?

    Ben

  • Yogisi
    Yogisi
    Community Member

    no. i‘m trying to log in to the app itself via iphone but it uses a different login email sudenly...

  • Yogisi
    Yogisi
    Community Member

    the mail shown at the login process (per default) is thw wromg one and i can‘t change it...

  • Ben
    Ben

    I'm a bit confused as to what you're referring to @Yogisi as unlocking 1Password doesn't involve an email address at all. The only thing involved in unlocking 1Password is your Master Password. There are no other fields on the lock screen. Could you please email a screenshot of what you're seeing to support+forum@1password.com and post the support ID you get back here?

    Thanks.

    Ben

  • jenred
    jenred
    Community Member

    Hi Ben,
    I think I have the same issue as this user and wonder about the outcome. The login screen comes up and I don’t need to enter an email, as you stated, but there is an email address listed below where I put in the password along with a key symbol. Is this coming from iPhone?

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @jenred!

    The login screen comes up

    Can you please clarify what login screen you are referring to?

    as you stated, but there is an email address listed below where I put in the password along with a key symbol.

    Are you perhaps referring to the AutoFill menu in iOS 12? You can see an example of that here.

  • Ben
    Ben

    It sounds like you might have iCloud Keychain enabled in Password AutoFill, @jenred. We recommend disabling that when using 1Password:

    https://support.1password.com/ios-autofill/

    I hope that helps. Should you have any other questions or concerns, please feel free to ask.

    Ben

This discussion has been closed.