Multiple unlock prompts since enabling 2FA/chrome

David Spink
David Spink
Community Member
in 1Password in the Browser

Hi,
Since enabling 2FA on my 1Password account I'm always getting prompted twice for my master password when trying to use the 1Password extension in Chrome.

If I click on the extension I'm prompted to type my master password, which I do, and then my list of logins appears... however a couple of seconds after that Chrome opens a new tab to the 1Password website which then also asks me to login to my account (I also get a pop-up Chrome alert telling me that 1Password requires to be unlocked)... if I cancel that (ie. close the tab) without doing anything I actually can then carry on as I would have before. If I don't cancel it and login and then sometimes prompted for a 2FA code, after which my 1Password control page appears as I would expect.

I'm not sure why the extra browser tab opens to the 1Password site - I don't really want it to do that?

Thanks,
David

1Password Version: 7.2.5 (70205002)
Extension Version: 1.14.3
OS Version: OS X 10.14.5 Beta (18F108f)
Sync Type: integrated

Comments

  • kaitlyn
    kaitlyn
    1Password Alumni

    Hey there! It sounds like you may need to re-authenticate your account now that you've turned on 2FA. In an attempt to solve this once and for all, please try removing your account from 1Password X and re-adding it by following these steps:

    1. Click the 1Password X icon in your browser
    2. Click the gear icon > Settings
    3. Click the Remove button next to your account
    4. Click Add account and sign in with your account's credentials (Keep in mind – you may need your Secret Key during this step)

    If that doesn't do the trick, please let us know!

  • David Spink
    David Spink
    Community Member

    Hi kaitlyn, brilliant that seems to fix it! Thanks.

  • AGAlumB
    AGAlumB
    1Password Alumni

    Glad that helped! We're here if you need us. :)

This discussion has been closed.