mac application reset???

selazcik
selazcik
Community Member
in Mac

invited my father a few years ago and have since removed him, sent him a recent invite and have the apps working on iPhone an iPads bu the mac app still has his old key and requesting his old master password which he no longer knows and it doesn't matter since he was removed. How do I use the mac app with his new credentials?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • Ben
    Ben

    Hi @selazcik

    Your father can reset 1Password for Mac by selecting Help > Troubleshooting > Reset All 1Password Data from the menu bar. If the old credentials are saved in iCloud Keychain he can delete those using the Keychain Access app and looking for com.agilebits.onepassword.B5Credentials.

    I hope that helps. Should you have any other questions or concerns, please feel free to ask.

    Ben

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