Desktop Windows App autofill/open not opening online urls.

Leona
Leona
Community Member
edited April 2019 in 1Password in the Browser

Having some issues with the auto fill/open feature in latest versions of 1PW desktop app for Windows. Current updates are loaded. It is inconsistent in opening and filling automatically when clicking in the 1PW app. Is this common? What should we do to try to assure it works as close to 100% of the time as possible?

1Password Version: 7.3.684
_Extension Version: Not Provided
OS Version: Windows/Chrome
_Sync Type: Not Provided
Referrer: forum-search:2019 recent issues with the auto/fill and open feature on desktop app

Comments

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @Leona!

    Can you please let us know what version of the 1Password browser extension you are currently using?

    Also, does this behavior consistently happen with certain websites? Or is it completely random?

  • Leona
    Leona
    Community Member
    edited April 2019

    Thank you for the resonse and yes, I will find out. It is happening on the application we have downloaded to the desktop. I am using Google Chrome for windows with the downloaded application from the 1password website.
    chrome.
    It happens very randomly. We have the latest update on the appliation installed. 7.3.684

  • bundtkate
    bundtkate

    Are you having trouble with the URL opening in Chrome at all, or is the issue with filling once the site has opened, @Leona? There are things that can lead to some hiccups in this process, but the likely culprits are different depending whether the trouble is with the open part or the fill part, so knowing exactly where along that road you run into trouble would be a great help. :+1:

This discussion has been closed.