how can I recover from cached data after accidentally deleting my account?

zzlrietb
zzlrietb
Community Member
in Families

I upgraded to Families, but 1password7 created a new Family repository when my old family one was still in existence (but frozen). I deleted it, thinking I could unfreeze my old one (which had a lower subscription fee). But I didn't realise this would delete my individual account. Since then I have been unable to get it back. Can you please help? Can I restore from a local cached copy? I have my password and master password, but does this mean I've lost months of work? I had over 1000 entries with many details.

1Password Version: 1password7
Extension Version: Not Provided
OS Version: MacOS Mojave
Sync Type: iCloud
Referrer: forum-search:how can I recover from cached data after accidentally deleting my account?

Comments

  • zzlrietb
    zzlrietb
    Community Member

    When I try to log into my original account, it says:
    Cannot sign in.
    ServerError: User is deleted.

    Is that it? My login and keys (and data) are permanently invalidated forever?

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @zzlrietb,

    ServerError: User is deleted.

    If you deleted this account, this message when you login is expected. As I mentioned to you in your other post, we will get back to you via email as soon as we can since you have emailed us about this already. This way we can keep everything in one place rather than following multiple discussions on the forum.

This discussion has been closed.