1Password extension disabled in Firefox, says corrupted!

Robster

I had a, some extensions outdated banner on Firefox this morning.

1Password was no longer working so I tried to reinstall but whenever I do that it says the 1Password extension cannot be installed as it was corrupt!

Anyone else having similar problems?

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

idontno

A similar problem - I click on the firefox extension download, get the prompt to allow update, then an error msg "... connection failed"

ag_ana

Hi @Robster!

Do you by chance have any security software installed on this Mac, such as an antivirus program? Sometimes they could interfere with the download of browser extensions, so I wonder if this could be why this is happening to you.

ag_ana

Hi @idontno!

Can you please try the troubleshooting steps here and see if they help?

ag_ana

Hi again @Robster! Sorry for the double message but I just found out that this is something we have seen already. You can see our response to this in Known issue: All Firefox extensions disabled [update: Mozilla has a hotfix …].

Robster

Thanks for the updates.

Glad it is not just me, was getting worried for a while! :-)

AMO24

YES! ME TOO!!!! With Firefox on Windows 8 on a PC -- seems to be still fine on Chrome on the same system and on my Mac too.

ag_ana

You are welcome @Robster! It's definitely not just you :)

ag_ana

Hi @AMO24! Welcome to the forum!

This is happening to every Firefox user at the moment unfortunately :/

rckingsley

I am having the same problem. Following the instructions provided by AgileBits, I opened another browser (Safari - I'm on a Mac), and downloaded the Firefox .xpi file. However, when I drag that file into an open Firefox window, I get a message saying that the file is corrupt.

ag_ana

Hi @rckingsley!

Please see our official announcement here.