Chase login not working

Eternal19
Eternal19
Community Member
in iOS

Running iPad . IOS 12.1.4, One Pw 7.3. Chase.com not working. Help please

Comments

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @Eternal19!

    What happens exactly when you go on Chase.com?

  • Eternal19
    Eternal19
    Community Member

    It will not fill in field. Even when it pops up to do it manually, it won’t populate or type the information into the field for user name and pw.

  • ag_ana
    ag_ana
    1Password Alumni

    Thank you for the confirmation @Eternal19! Can you please share with us the exact URL where this is happening so we can test it?

  • Eternal19
    Eternal19
    Community Member

    https://www.chase.com/
    Submenu for log in https://secure07a.chase.com/web/auth/dashboard#/dashboard/index/index

  • Eternal19
    Eternal19
    Community Member

    Am I using 1 password incorrectly?

  • ag_ana
    ag_ana
    1Password Alumni

    Thank you for sharing the URL @Eternal19!

    I tested this and I was able to get 1Password to fill both fields correctly on the Chase website, which means that it should definitely work for you too.

    What method are you currently using to fill your data? Are you using AutoFill on iOS?

    In other words, if you visit that website and tap on the username field, do you see the 1Password prompt to enter your details on the page?

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