Two-factor authentication stopped working.

moderndecay
moderndecay
Community Member
in Mac

Hi,

My 2FA stopped working about 10 days ago.

  1. 1Password correctly fills my username and password.
  2. Then it fills the 2FA code.
  3. I consistently see an error message that the 2FA is incorrect or has expired.
  4. I see the same behavior in iOS and MacOS. I see it in Firefox and in Safari.

Do you have any tips?

Thanks!

Kerry

1Password Version: 7.2.5
Extension Version: 1.14.3
OS Version: OS X 10.14.4
Sync Type: iCloud
Referrer: forum-search:two factor

Comments

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @moderndecay! Welcome to the forum!

    The very first thing that is worth checking is if the time is the same on all of your devices. 2FA is very time-sensitive, so any drift in time on any of your devices could cause the authenticator codes to be rejected.

    A good resource that makes it easy to check this is this website.

    After making sure the time is the same on every one of your devices, your authenticator codes should be accepted again :)

  • moderndecay
    moderndecay
    Community Member

    That worked! Thanks!

  • Lars
    Lars
    1Password Alumni

    @moderndecay - glad to hear it! :)

This discussion has been closed.