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Unable to access account

System
System
in Memberships
This discussion was created from comments split from: 30-day trial.

Comments

  • gatorrob86
    gatorrob86
    Community Member

    My free trial just ended. I never used it. I just got charged $59.99 for a family membership. I can't remember my password. I followed the online instructions to reset account but when I put in my email, I get an email back saying there is no account for that email. I have 2 email accounts. I tried both. If you can't help me then I am going to contest the charges with my credit card company.

  • Ben
    Ben

    Hi @gatorrob86

    We can definitely help, but as this is a public forum we're unable to discuss the details of anyone's account here. If you haven't already please send us an email to support@1password.com and we'll be happy to help.

    Thanks.

    Ben

  • gatorrob86
    gatorrob86
    Community Member

    Just did. Thanks.

  • AGAlumB
    AGAlumB
    1Password Alumni
    edited May 2019

    Great! We'll be in touch. :) :+1:

    ref: RIU-17262-173

This discussion has been closed.