Account is frozen without any prior notifications

AlexShapo

hey that is not cool to freeze my account without any notification. You should send an email at least a couple of weeks before the subscription is expired and remind to extend it.
Currently, I just got an email out of the blue than the account is frozen and my whole family can't sync. Not everybody immediately will extend it, some need at least a day or two to get to there laptop, some may be traveling...

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Ben

Hi @AlexShapo,

We do send an email to the Family Organizer(s) prior to this happening. You can see a clip of what the email looks like here:

I do apologize if you did not receive such an email. You may want to verify that your email address is up to date in our system and that messages from hello@1password.com, hello@1password.ca, or hello@1password.eu are not being sent to spam.

Also, with 1Password Families, there is only one bill, rather than a separate bill for each family member. Only one Family Organizer needs to add a credit card. So hopefully that alleviates any stress for your family members that may be traveling.

I hope that helps! Please let me know if we can assist further.

Ben

AlexShapo

no, I did not get that email. I checked the spam folder as well.
I think something wrong with my account, it tells I have a trial, but that is not correct

Ben

Thanks for the additional information @AlexShapo. Could you please email our billing specialists a copy of your last invoice along with a link to this thread (https://discussions.agilebits.com/discussion/103666/account-is-frozen-without-any-prior-notifications#latest) at support+billing@1password.com? Armed with that information they'll be in the best position to further investigate this for you.

Thanks.

Ben