Just upgraded from v6 to v7 - having some issues

JanCrs
JanCrs
Community Member
in Mac

Hi,

I'm a long time user of 1password and have just upgraded to v7 and now everything no longer works. This is the message I get. Please help.

1Password Version: 7.2.6
Extension Version: 7.2.6
OS Version: 10.14.4
Sync Type: Cloud

Comments

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @JanCrs! Welcome to the forum!

    Can you please try importing your data manually by opening 1Password 7 and choosing File from the menu bar, then Import... and finally choosing 1Password 6 from the list?

  • JanCrs
    JanCrs
    Community Member

    I can't open 1password7. When I attempt to open it, this is the error that comes up and it forces me to quit.

  • ag_ana
    ag_ana
    1Password Alumni
    edited June 2019

    Thank you for the confirmation @JanCrs. Please send us a diagnostics report from this Mac to support+mac@agilebits.com so we can see exactly why this is happening.

    After you have sent the email, please post the ticket number you received so we can locate your message and get back to you as soon as possible.

    Looking forward to your message!

    ref: UQD-46756-468

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