Read first: Previous version support information

Safari extension not working

System
System
edited April 2023 in 1Password 3 – 7 for Mac
This discussion was created from comments split from: Update Failed dialogue box persists.

Comments

  • davidcmiller
    davidcmiller
    Community Member

    I too received that "update failed" error and just removed it from my dock per above.
    I am in Beta and running Mojave 10.14.4.
    This may or may not be related to Beta as it has happened before, but my safari extension is now not working. Last time I had to download a new version, which happened to be Beta, then the extension worked fine. Now it just doesn't respond or do anything when clicked.

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @davidcmiller! Welcome to the forum!

    I have moved your question to the Beta section so it's in the right place ;)

    Is the 1Password browser extension currently enable in Safari Preferences?

  • davidcmiller
    davidcmiller
    Community Member

    HI it was enabled but it was not autofilling anything when clicked from the extension or main program. I reloaded it and fixed it again, but it's the 2nd time this has happened. Thanks fro the advice!

  • frost
    frost

    Hi @davidcmiller, would you mind sharing the exact version / build number from 1Password > About 1Password? This issue should have been resolved recently so if you're still experiencing it then we need to investigate.

  • davidcmiller
    davidcmiller
    Community Member

    Hi,
    7.3Beta-14
    This time, I just closed out and restarted and it worked. But it is the 2nd time it's happened.
    Thanks for your time!

  • AGAlumB
    AGAlumB
    1Password Alumni

    Likewise, thanks for the update. We're looking into it. I'm glad that helped in the mean time though. :)

This discussion has been closed.