Webpage login – 1P filling only two out of three required fields

mpi
mpi
Community Member
in 1Password in the Browser

I need to log in to my account on the UK National Savings website – nsandi.com. The login page has three fields – NS&I number, surname and password. 1Password fills the surname field with whatever I have designated as "username", and fills the password field. But I can't get it to fill my NS&I number. Seeing that the source code for this field designates it "j_userlogin_pwd", I tried adding a field in 1P called "userlogin", but this doesn't work. Clicking "show web form details" indicates that 1P can fill only two items on the web page. Is this correct – can it not fill three items? If it can, how can I get it to do so?

1Password Version: 6.8.9
Extension Version: 4.7.3
OS Version: 10.14.5
Sync Type: Dropbox

Comments

  • ag_michaelc
    ag_michaelc

    Hey @mpi! Sorry to hear of your troubles filling on this site. Could you please try following this guide to save a Login manually and let me know how that goes for you?

    https://support.1password.com/save-login-manually/

    Following this guide, I have a Login saved that has these Web Form Details, and filling for all three fields works for me.

  • mpi
    mpi
    Community Member

    Thanks for the reply, @ag_mcarlyle. I've never used that manual method before. It was a bit clunky to get it to remember and then enter everything but in the end it worked fine. Good result!

    I like the oboe.

  • ag_michaelc
    ag_michaelc

    @mpi, I'm glad to hear that method worked for you. It usually helps with those trickier logins. :smile:

    You know, you're the second person in the last few hours to comment on my oboe photo. I like the oboe too. :tongue: I only wish that were a more recent photo of me.

    Let us know if there's anything else we can help with, or if you run into troubles with any further sites.

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