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Feature request: send a reminder before subscription renews

mjacob
mjacob
Community Member
in Memberships

My annual family account just renewed today for another year, which is great. However, it renewed using a credit card that I'm about to get rid of. Now I'll need to wait for the transaction to post, send a payment to get the balance back to zero, and wait for that payment to post before being able to close the account.

This could have been prevented with a reminder sent out, e.g., 7 days before a subscription is about to renew. If I had seen the last 4 digits of the card that was going to be used, I would have logged in and updated it. This seems like a pretty standard practice for services that are billed annually---just a thought!

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Comments

  • Ben
    Ben

    Hi @mjacobh.

    I'm sorry about the inconvenience caused. I'll pass the feedback along to the appropriate folks. Thanks for taking the time to share.

    Ben

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