Some apps always require entering password - Face ID not triggered

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crystaln
crystaln
Community Member
in iOS

In a number of apps, I don't remember precisely which ones, XMind for sure, maybe Paypal? when I launch 1Password from the app dialog, it requires me to enter the master password instead of using Face ID. This makes it very difficult to use a secure password, and pretty annoying.

1Password Version: 7.3
Extension Version: Not Provided
OS Version: 12.3
Sync Type: Not Provided
Referrer: forum-search:enter password ios face

Comments

  • Ben
    Ben
    Options

    Hi @crystaln

    If you're using the iOS 12 Password AutoFill feature within these apps it may be necessary to launch and unlock the main 1Password application (once) first. Once you've done that you should be able to unlock Password AutoFill with Face ID, if configured. Could you please try that and let me know how it turns out?

    Ben

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