Browser extensions cannot find desktop app

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newreality
newreality
Community Member
in Mac

Good morning,

This morning I updated 1password and now I cannot access any of my passwords from my browser extensions.

I removed and releaded my Google browser extension and now it says I need the desktop app for it to work.

Here are the browsers I've tested:
Safari - 12.1.1 - 1 password extension version: 7.3
Chrome - Version 74.0.3729.169 (Official Build) (64-bit) - 1 password extension version: 4.7.4.90
Firefox - 67 - 1 password extension verion: 4.7.3.90

If you need more info I can supply.

Hope this is a quick fix as I use the browsers extensions about 100+ times per day!!!

PS even the one in my menu bar doesn't connect to the app.

1Password Version: 1Password 7 Version 7.3 (70300019) Mac App Store
Extension Version: Not Provided
OS Version: 10.14.5
Sync Type: iCloud

Comments

  • Ben
    Ben
    Options

    Hi @newreality

    We have heard a few reports that rebooting after installing v7.3 was necessary to restore connectivity between the browser extension and the app. This was not something we expected to be the case, and it doesn't seem to be for most users, but as I say we've had a few reports. Could you please try restarting the Mac and see if that helps?

    Ben

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