Add account on 1Password App on iPhone hangs on spinny wheel

jgalley

Have just finished signing up and registering for 1Password on my laptop. Have downloaded the app on my iphone. When I go to add account and scan the setup code, then enter my master password, it accepts everything then the wheel spins and nothing happens.

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Ben

Hi @jgalley

We have seen a few reports of this and are investigating the situation. To help us do so could you please email us a diagnostic report? To generate the report please launch Safari and in the address bar paste in:

onepassword://diagnostics

With the email please include a link to this thread: https://discussions.agilebits.com/discussion/104353/add-account-on-1password-app-on-iphone-hangs-on-spinny-wheel#latest
Shortly after you email this report in you should get an automated response back from BitBot with a support ID. Please post that ID here.

Thanks!

Ben

jgalley

I sent the report an hour or so ago but have not rec'd the response from bitbot yet.

jgalley

VDL-27291-925

Ben

Thanks @jgalley. We'll be in touch by email soon.

Ben

ref: VDL-27291-925, apple-3775