I tried using my password multiple times, and I can’t get in

marge4
marge4
Community Member
in 1Password in the Browser

I cannot get into my 1Password. I am using the same password I always use. I tried 6 times

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Referrer: forum-search:I tried using my password multiple times, and I can’t get in

Comments

  • AGAlumB
    AGAlumB
    1Password Alumni

    @marge4: Thanks for reaching out. I’m sorry for the difficulty! (Un)fortunately AgileBits has neither access to your 1Password data nor the Master Password used to secure it, so this isn't something we can 'reset' for you to help directly. However, please try the tips in this guide as they may help you gain access again:

    https://support.1password.com/forgot-master-password/

    Alternatively, if you're part of a 1Password Family or Team, another Owner, Organizer, or Admin can help you recover your account, so you can create a new Secret Key and Master Password:

    https://support.1password.com/recovery/#begin-recovery

    You can try as many times as you want. You won’t be “locked out”, but you will not be able to access your data unless you can enter the required Master Password correctly. Please let me know how it turns out.

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