upgrade to family plan
Dear team, I would like to upgrade from my personal account to family one. I cancelled my subscription from Apple. I created a support ticket with ID [#PZW-19533-353] Could you please walk me through the upgrade process? Thanks, Samantha
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Referrer: forum-search: Dear team, I would like to upgrade from my personal account to family one. I cancelled my subscription from Apple and my account will be expired 11th April. Following Ben's instruction, I created support ticket with ID [#PZW-19533-353] Could you please help to take a look at it for me. Thanks, Samantha
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Hi @Samantha_Burggrabe! Welcome to the forum!
We will be happy to help you with this. I noticed that Mathieu is already helping you via email, so let's keep the conversation over there so we don't duplicate efforts :)
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Okay, thanks. What are business hours for customer service via email? We were hoping to take care of it this weekend.
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@Samantha_Burggrabe, we are working around the clock 24/7 every day of the week, and we will get back to you as soon as possible.
Thank you very much for your patience!
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