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Frozen account error

wagnerem
wagnerem
Community Member
in Memberships

My account is frozen and showing a message saying to buy a subscription. But I’m already paying a individual subscription by Itunes. Please fix this asap

Comments

  • Ben
    Ben

    Hi @wagnerem

    I'm very sorry to hear about the trouble. Could you please forward a copy of your latest receipt from Apple along with a link to this thread (https://discussions.agilebits.com/discussion/105075/frozen-account-error#latest) to our billing specialists at support+billing@1password.com ?

    Thank you.

    Ben

  • wagnerem
    wagnerem
    Community Member

    It's done! thanks

  • AGAlumB
    AGAlumB
    1Password Alumni

    Great! We'll take a look and continue the conversation via email. :)

  • TuckerCowie
    TuckerCowie
    Community Member

    Has this been resolved? I am also having the same issue starting this billing cycle.

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @TuckerCowie! Welcome to the forum!

    Yes, this has been resolved. Can you please follow Ben's instructions so we can help you as well?

This discussion has been closed.