My account is frozen and showing a message saying to buy a subscription. I have on already
My account is frozen and showing a message saying to buy a subscription. I have on already. I used my Emergency Kit to unlock my account but it still says it is frozen.
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Referrer: forum-search:My account is frozen and showing a message saying to buy a subscription. But I’m already paying a individual subscription.
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Hi @rwallisch
Could you please forward us your receipt for your last invoice to
support+forum@1password.com? When you email in you should get a support ID back from BitBot. Please post that ID here so I can follow up.Thanks!
Ben
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I was sure I paid for an account but I have no record of it in my account. So there is no record of me having an account at all???? Why do I have an Emergency Kit printed out if I don't have an account. Would they send me a Secret Key if I was on a trial account?
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I see on June 3 that I ordered the app from iTunes App Store but was charged $0. Did I miss a step in setting something up?
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Could you please send us that info from iTunes as well as the first two blocks of the Secret Key on the Emergency Kit (e.g.
A3-B3JMBE) to the address above so we can investigate further?Ben
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