conundrum: changed phone and lost authy password

rzach
rzach
Community Member
in iOS

Changed telephone and lost authy password. There is no way to recuperate this app's password.

To change 2 step verification in 1password site I must get new verification code but unable to do so because of above.

Any solution?

1Password Version: 7.3.1 (70301008)
Extension Version: Not Provided
OS Version: IOs 12.3.1
Sync Type: cloud
Referrer: forum-search:2 step verification

Comments

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @rzach! Welcome to the forum! :)

    As a first quick attempt, can you please try the following and see if it helps? Go to a browser where you’ve signed into 1Password before (it’s important that you try this on a known browser, even on a different device) and sign in to your account on 1Password.com. Then, click your name in the top right and choose My Profile. Finally, click More Actions > Turn Off Two-Factor Authentication.

    Should this not be enough, and to avoid sharing your account information here, can you send us an email to support+forum@agilebits.com from your account's registered email address so we can continue the conversation there? We will send you some questions to verify your identity and temporarily disable 2FA on your account.

This discussion has been closed.