Problem since upgrading to 1password 7

rex1000viv0147
rex1000viv0147
Community Member
in Mac

Hi, since upgrading to 1password 7, I have been having a few problems, now the strangest thing has happened I have 116 passwords on my Mac, on my Android phone I have 168 passwords and in 1password.com I have 168 passwords which I would like on 1password on my Mac.
Again another strange thing on my Mac I have to use my old password to log in, after the upgrade I changed the password and that new password is working on my phone and 1password.com so please advise. Thanks

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @rex1000viv0147! Welcome to the forum!

    From what you wrote, it sounds like you are using different vaults on these devices. I think that you might not have added your 1Password.com account to the 1Password app on your Mac.

    If you open 1Password on your Mac and go to Preferences > Accounts tab, do you see your 1Password.com account there? If you don't, you need to add it to the app, and you will see a vault with your 168 items there too ;)

    I am also moving this discussion to the Mac category since I do not think it has anything to do with the beta.

This discussion has been closed.