unable to sign in on my mac

nexdude

I have 1password on my iphone and need to sign in on my macbook but am unable to

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:unable to sign in on my mac book

ag_ana

Hi @nexdude! Welcome to the forum!

Can you please clarify what happens exactly when you try to sign in on your MacBook?

nexdude

I enter all my credentials and it says my email or security code or password is incorrect

nexdude

The same credentials are in my iPhone and confirmed they are correct

ag_ana

@nexdude: thank you for the additional information! I see now that you have also emailed us with the same question, so in order to avoid duplicating support efforts, we will get back to you over there as soon as possible.

ref: EJI-22912-889

nexdude

I just want this fixed

ag_ana

Understood, we also want this fixed for you :+1:

danco

Are there any oddities with the keyboard on your Mac? Using an AZERTY keyboard instead of QWERTY would cause this problem, as might other keyboard differences.. Just a suggestion from a user, I'm not a staff member. I think there are ther fairly common situations that can give rise to this problem, but that I will leave to the AgileBits people.

Hope you get it settled soon.

AGAlumB

Indeed! And character encoding can differ between platforms too. I'm not sure if any of that is relevant in this case, but this information might help someone in a similar situation:

Should I use special characters in my Master Password?

If you forgot your Master Password or you can’t unlock 1Password

Cheers! :)