I have a problem with 1Password on MacOS

Dimas

I use for a long time 1Password on my Macbook Air. All this time there were no problems. But yesterday I was unable to launch the application.
And I get crash report. I rebooted the computer but it did not help.

This is the report:
Process: 1Password 7 [993]
Path: /Applications/1Password 7.app/Contents/MacOS/1Password 7
Identifier: com.agilebits.onepassword7
Version: ???
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: 1Password 7 [993]
User ID: 502

Date/Time: 2019-07-16 09:04:33.280 +0500
OS Version: Mac OS X 10.14.5 (18F132)
Report Version: 12
Anonymous UUID: 76CABE36-3289-B941-11D7-28E648679D74

Time Awake Since Boot: 190 seconds

System Integrity Protection: enabled

Crashed Thread: 0

Exception Type: EXC_CRASH (Code Signature Invalid)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Termination Reason: Namespace CODESIGNING, Code 0x1

kernel messages:

VM Regions Near 0 (cr2):
-->
__TEXT 000000010f410000-000000010f814000 [ 4112K] r-x/rwx SM=COW

Thread 0 Crashed:
0 0x0000000118bf3000 _dyld_start + 0

Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000000000000 rcx: 0x0000000000000000 rdx: 0x0000000000000000
rdi: 0x0000000000000000 rsi: 0x0000000000000000 rbp: 0x0000000000000000 rsp: 0x00007ffee07efbf8
r8: 0x0000000000000000 r9: 0x0000000000000000 r10: 0x0000000000000000 r11: 0x0000000000000000
r12: 0x0000000000000000 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000
rip: 0x0000000118bf3000 rfl: 0x0000000000000200 cr2: 0x0000000000000000

Logical CPU: 0
Error Code: 0x00000000
Trap Number: 0

Binary Images:
0x10f410000 - 0x10f813ff7 + (0)
0x118bf2000 - 0x118c5c6ef + (655.1.1)

External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 25467
thread_create: 0
thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=5036K resident=0K(0%) swapped_out_or_unallocated=5036K(100%)
Writable regions: Total=8420K written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=8420K(100%)

                            VIRTUAL   REGION 

REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
STACK GUARD 56.0M 1
Stack 8192K 1
__DATA 1288K 4
__LINKEDIT 496K 2
__TEXT 4540K 2
shared memory 8K 2
=========== ======= =======
TOTAL 70.2M 12

Model: MacBookAir6,1, BootROM 115.0.0.0.0, 2 processors, Intel Core i5, 1,3 GHz, 4 GB, SMC 2.12f143
Graphics: kHW_IntelHD5000Item, Intel HD Graphics 5000, spdisplays_builtin
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1600 MHz, 0x80AD, 0x483943434E4E4E384A544D4C41522D4E544D
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1600 MHz, 0x80AD, 0x483943434E4E4E384A544D4C41522D4E544D
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x117), Broadcom BCM43xx 1.0 (7.77.61.2 AirPortDriverBrcmNIC-1305.8)
Bluetooth: Version 6.0.12f1, 3 services, 18 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SD0128F, 121,33 GB
USB Device: USB 3.0 Bus
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus: MacBook Air, Apple Inc., 23.6

Can you advise something?

---

1Password Version: 7.3
Extension Version: Not Provided
OS Version: Mojave 10.14.5
Sync Type: Not Provided

ag_ana

Hi @Dimas! Welcome to the forum!

We will be happy to help you with this. Can you please send us a diagnostic report from this Mac to support+forum@agilebits.com so we can see why this is happening to you?

After you have sent the email, please feel free to post the ticket number you received so we can locate your message and get back to you as soon as possible.

Looking forward to your message!

Dimas

Hi.
Ok. I did it.
I sent my diagnostic report to your email.

ag_ana

Thank you @Dimas, we have received your email and we will get back to you over there as soon as possible. :)

Thank you for your patience!

ref: LST-96364-832

Dimas

Ok.
Thanks

littlebobbytables

Hi @Dimas,

I see somebody has replied, we'll keep the conversation going there and hopefully it won't take long to get everything running properly again.