Recently created passwords not being saved?

thiago_souza
thiago_souza
Community Member
in iOS

Hi,

I've being trying to save a password on 1Password for iOS but it doesn't seem to be working; I can't find my password after it's being saved.
To illustrate this, I recorded a small video showing you the process:

https://drive.google.com/open?id=1IwsFGuvoPtTeJgD_puWF5CePKGdTSyGD

(In the video above, I create a new Password, having 7 passwords already created and stored. After saving it, 1Password displays that I still have 7 Passwords, and I can't find the recently saved one)

Can you help on that?

1Password Version: 7.3.3
Extension Version: Not Provided
OS Version: iOS 12.3.1
Sync Type: iCloud

Comments

  • Ben
    Ben

    Hi @thiago_souza

    Could you please check what vault you have set as your "Vault for Saving"? This setting is in 1Password > Settings > Vaults > All Vaults. Is the vault that is set to included in the All Vaults view? If you are using a 1Password membership could you also please check in 1Password > Settings > Vaults to see if you have a vault called "Primary?" If so that is likely to be causing difficulties, perhaps including this one. The Primary vault should be deleted as part of the migration process.

    Ben

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