Help my 1password continually reboots on the Face ID at startup.

tlund
tlund
Community Member
in iOS

I am using on an iPhone X. And just did the 1password update last night. Today I cannot launch the program on my iPhone it just goes into a loop.

1Password Version: Newest
Extension Version: Newest
OS Version: IOS 12.3.1
Sync Type: 1password
Referrer: forum-search:Help my 1password continually reboots on the Face ID at startup.

Comments

  • tlund
    tlund
    Community Member

    Turned off faceID and now the app crashes after I type in the password.

  • AGAlumB
    AGAlumB
    1Password Alumni

    @tlund: Thanks for reaching out. I’m sorry for the trouble! Just to make sure I understand what you're experiencing, would you be able to record a brief video and send it via email?

  • tlund
    tlund
    Community Member

    I reinstalled the app and the problem went away.

  • AGAlumB
    AGAlumB
    1Password Alumni

    Ah, it sounds like it was just damaged then. Glad that reinstalling helped. Thanks for the update! :)

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