1P7 login issue on a mac
1Password 7 Version 7.3.1 (70301008) is installed on my 3 Macs.
On 2 macs I can login normally after a recent master password change. My 3rd Mac is stuck on the old password. I tried changing on that 3rd Mac to the new password but that did not work.
Please advise soonest thanks....
amcd
1Password Version: 1Password 7 Version 7.3.1 (70301008)
Extension Version: Not Provided
OS Version: 10.14.5
Sync Type: 1Password Account
Referrer: forum-search:1Password 7 Version 7.3.1 (70301008) changed password not recognised on one of my Macs
Comments
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Hi Ben...
Thanks for you suggestion.... I confirm..
All 3 Macs have the primary vault... and my 2 other vaults are visible on all 3 Macs and can be selected but I use the primary vault generally
I can login correctly on Macs 1 and 2 and also to my.1password.com
Mac 3 insists on an old password.
I tried to edit some 1Password items on Mac 1 and Mac 2.... All updates sync properly to Mac 3.
many thanks... @amcd
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I did it in the 1P7 app on my main Mac No. 1
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Can you please send us two diagnostics reports, one from Mac 1 and one from Mac 3 (the one that is still using the old Master Password), so we can see what the differences are? You can send both reports to support+forum@agilebits.com.
After you have sent the email, please feel free to post the ticket number you received so we can locate your message and get back to you as soon as possible.
Looking forward to your message!
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Email sent to support+forum@agilebits.com contains Diagnostic Reports for Mac 1 (normal login) and Mac 3 (stuck on old password)
Support ID Below:
[#XCB-31938-254]
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Thanks! We'll take a look and continue the conversation via email. :)
ref: XCB-31938-254
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