Chrome extension not working

Miles2007
Miles2007
Community Member
in Business and Teams

Don't know why the 1Password extension is forcing us to install the 1Password extension, which is already installed!

The extension was working as expected until yesterday.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    Hi @Miles2007,

    If the issue persists after a restart of Chrome or returns after a brief respite we'll probably need to review a diagnostic report to see if we can determine what is happening. If it does look like the best next step is for this then the following will guide you through sending in a diagnostic report and what to do afterwards so we can locate it.

    This link will guide you through the steps and has sections for the various supported versions of 1Password.

    How to send a 1Password diagnostics report

    Please do not post your Diagnostics Report in the forums

    The email address you will want to use is support+forum@1password.com.

    Once you've sent the report you should received an automated response from us with a ticket ID. If you can post that ticket ID here it will help us locate your diagnostic report and we'll see what it reveals.

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