IOS app says I have a good Email but theres no place to log in

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bkaij83
bkaij83
Community Member
in iOS

I setup an account on my iPhone and it said that the setup process failed. I try and do it again and it tells me that my email is associated with an account, but when I back out to the main screen on the app, theres no place to try and sign-in.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

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  • Ben
    Ben
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    Hi @bkaij83

    I'm very sorry to hear about the trouble. The first thing I would recommend is sending us a diagnostic report, so that we can get some insight into what went wrong. Since the app is not set up yet you likely won't be able to send a report in the typical way, but there is a little trick to generate one even without the app set up. Please copy this URL to your clipboard:

    onepassword://diagnostics

    Open the Safari app and paste that URL into the address bar as if it were a website that you wanted to visit. This should launch the 1Password app with a diagnostic report generated and it attached to an email message. Please change the To: address to support+forum@1password.com and send the report. Shortly after doing so you should get an automated response back from BitBot containing a support ID. Please post that support ID here.

    Thanks!

    Ben

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