I lost my Authenticator app and I cannot log in
But I have all the data in the emergency kit. Like my 1Password Master Password. Help.
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: 1Password Account (Membership)
Referrer: forum-search:Lost my 2fa help
Comments
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Hi @ExpertAtNothing!
As a first quick attempt, can you please try the following and see if it helps? Go to a browser where you’ve signed into 1Password before (it’s important that you try this on a known browser, even on a different device) and sign in to your account on 1Password.com. Then, click your name in the top right and choose My Profile. Finally, click More Actions > Turn Off Two-Factor Authentication.
Should this not be enough, please let me know and I will send you some questions to verify your identity and temporarily disable 2FA on your account.
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I'm not logged in anywhere
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I'm letting you know like you said in your message:Have this know
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@ExpertAtNothing: thank you for the confirmation! I will reach out to you via email shortly so we can start the verification phase over there, without sharing information on a public forum :)
ref: RPL-16895-139
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Yes you got the right email
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Perfect, let's continue over there then ;)
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The email you have is not my 1password email
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I always use a different email for all my online accounts different from my 1Password email for security
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Thank you for confirming this. I will close this so we don't duplicate support efforts.
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