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Account still frozen!

fipiblitz
fipiblitz
Community Member
edited August 2019 in Memberships

Hi,
I received the message that my account was frozen because my subscription has expired. This is correct.
So immediately I bought a new annual subscription (on July 31st) via my iPhone/Apple - but my Apps are still frozen.
Please help and check my account/purchases.
Thank you!
Markus

1Password Version: current on iOS and macOS
Extension Version: Not Provided
OS Version: macOS 10.14.6; iOS 12.4
Sync Type: 1Password

Comments

  • Ben
    Ben

    Hi @fipiblitz

    I'm very sorry to hear about the trouble. We'll want to get this sorted out for you ASAP. To help expedite that could you please email us a copy of your receipt from the App Store for your subscription to support+forum@1password.com? When you email in you should get a support ID back from BitBot. Please post that ID here so we can expedite your request.

    Thanks!

    Ben

  • fipiblitz
    fipiblitz
    Community Member

    [#KLD-62542-132]

    Thank you!

  • Ben
    Ben

    Thanks @fipiblitz. We'll be in touch via email shortly. :)

    Ben

    ref: KLD-62542-132

This discussion has been closed.