Hi. I've just switched from an iPhone 6S to an iPhone XR. I can't remember my 1Password password.

rushsmum
rushsmum
Community Member
in iOS

Hi. I've just switched from an iPhone 6S to an iPhone XR. I can't remember my 1Password password. I relied on my fingerprint ID to get me in. Their is no fingerprint ID on my iPhone XR. I can't remember my original 1Password password. How can I reset it?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: 12.3.1
Sync Type: Not Provided
Referrer: forum-search:Hi. I've just switched from an iPhone 6S to an iPhone XR. I can't remember my 1Password password..

Comments

  • Ben
    Ben

    Hi @rushsmum

    Because your 1Password data is encrypted using your Master Password it isn't possible to reset it and retain your data. You can reset the app, but that will mean starting over. We have some tips that may help with remembering your Master Password here:

    If you forgot your Master Password or you can't unlock 1Password

    If the tips don't help instructions for starting over are at the bottom of the guide.

    Ben

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