Android App 7.2 can not be launched (flash back)

pupie

HI,
I have a subscription account of 1Passowrd, The old version 1Password 7.1.4 works well on my devices (XiaoMI 8, MIUI 10.3.4.0, Android Version 9).
I removed old version and made a brand new installation for 1Password 7.2 but It can not be launched, I tapped its icon and it quickly flash back.
I dumped adb logs and found some fatal errors there. For full logs please refer the attached log.txt, hope it will help you to identify bug

--------- beginning of crash
08-07 10:54:41.881 21983 21983 E AndroidRuntime: FATAL EXCEPTION: main
08-07 10:54:41.881 21983 21983 E AndroidRuntime: Process: com.agilebits.onepassword, PID: 21983
08-07 10:54:41.881 21983 21983 E AndroidRuntime: java.lang.UnsatisfiedLinkError: dalvik.system.PathClassLoader[DexPathList[[zip file "/system/framework/org.apache.http.legacy.boot.jar", zip file "/data/app/com.agilebits.onepassword-RQOAKixwkxk17x__YZ5lSw==/base.apk"],nativeLibraryDirectories=[/data/app/com.agilebits.onepassword-RQOAKixwkxk17x__YZ5lSw==/lib/arm64, /system/lib64, /vendor/lib64]]] couldn't find "libgojni.so"
08-07 10:54:41.881 21983 21983 E AndroidRuntime: at java.lang.Runtime.loadLibrary0(Runtime.java:1012)
08-07 10:54:41.881 21983 21983 E AndroidRuntime: at java.lang.System.loadLibrary(System.java:1669)
08-07 10:54:41.881 21983 21983 E AndroidRuntime: at go.LoadJNI.(LoadJNI.java:23)
08-07 10:54:41.881 21983 21983 E AndroidRuntime: at java.lang.Class.classForName(Native Method)
08-07 10:54:41.881 21983 21983 E AndroidRuntime: at java.lang.Class.forName(Class.java:453)
08-07 10:54:41.881 21983 21983 E AndroidRuntime: at java.lang.Class.forName(Class.java:378)
08-07 10:54:41.881 21983 21983 E AndroidRuntime: at go.Seq.(Seq.java:38)
08-07 10:54:41.881 21983 21983 E AndroidRuntime: at go.Seq.touch(Unknown Source:0)
08-07 10:54:41.881 21983 21983 E AndroidRuntime: at MobileBrain.MobileBrain.(MobileBrain.java:11)
08-07 10:54:41.881 21983 21983 E AndroidRuntime: at MobileBrain.MobileBrain.touch(Unknown Source:0)
08-07 10:54:41.881 21983 21983 E AndroidRuntime: at com.agilebits.onepassword.app.OnePassApp.onCreate(OnePassApp.java:101)
08-07 10:54:41.881 21983 21983 E AndroidRuntime: at android.app.Instrumentation.callApplicationOnCreate(Instrumentation.java:1155)
08-07 10:54:41.881 21983 21983 E AndroidRuntime: at android.app.ActivityThread.handleBindApplication(ActivityThread.java:5945)
08-07 10:54:41.881 21983 21983 E AndroidRuntime: at android.app.ActivityThread.access$1200(ActivityThread.java:200)
08-07 10:54:41.881 21983 21983 E AndroidRuntime: at android.app.ActivityThread$H.handleMessage(ActivityThread.java:1673)
08-07 10:54:41.881 21983 21983 E AndroidRuntime: at android.os.Handler.dispatchMessage(Handler.java:106)
08-07 10:54:41.881 21983 21983 E AndroidRuntime: at android.os.Looper.loop(Looper.java:201)
08-07 10:54:41.881 21983 21983 E AndroidRuntime: at android.app.ActivityThread.main(ActivityThread.java:6806)
08-07 10:54:41.881 21983 21983 E AndroidRuntime: at java.lang.reflect.Method.invoke(Native Method)
08-07 10:54:41.881 21983 21983 E AndroidRuntime: at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:547)
08-07 10:54:41.881 21983 21983 E AndroidRuntime: at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:873)

---

1Password Version: 7.2
Extension Version: Not Provided
OS Version: Android 9
Sync Type: Not Provided

peri

Hi @pupie. I'd like to ask you to create a diagnostics report from your Android device:

Sending Diagnostics Reports (Android)

Attach the diagnostics to an email message addressed to support+forum@agilebits.com.

With your email please include:

• A link to this thread: https://discussions.agilebits.com/discussion/106077/android-app-7-2-can-not-be-launched-flash-back#latest
• Your forum username: pupie

That way I can "connect the dots" when I see your diagnostics in our inbox.

You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here so I can track down the diagnostics and ensure that this issue is dealt with quickly. :)

Once I see the diagnostics I'll be able to better assist you. Thanks very much!

pupie

Hi,
I just tried latest android 7.3 and got same issue.
I can't launch the app so that I have no way to use diagnostics function in the app.
I have sent a mail directly with dumped logs to the email address above.
the support ID is: [#JCB-26674-373]

andiAG

Hi @pupie, I've found your email and I'll continue the conversation there, thanks :)